Why Experiential Marketing is Making an Impact

Last edited 21 March, 2024
Industry Insights
2 min read.

What is experiential marketing, and why is it different?

Experiential marketing is great when it comes to creating a closer bond between consumer and brand. This is because a consumer is able to directly interact with the brand, whether this is through real life events, competitions or workshops. This gives people the chance to really feel involved with the brand, and encourage others to experience them too.
These marketing techniques can also be used alongside social media marketing to spread the word; for example, creating hashtags and Snapchat geofilters. It’s also important for brands to promote the experience or event to get people to take a look, this could be through promoting tweets, enlisting the help of influencers, or creating adverts to really show the world why they should get excited about the brand.

Who uses experiential marketing?

A great example of recent experiential marketing techniques is from Cadburys, who used their “Double Decker” double-decker bus in their campaign to reach a younger demographic. By driving the bus (with giant slide and ball pit on board) around UK university campuses, they invited students to unleash the child within. The bus was used along with new Snapchat filters to help create anticipation and excitement around Cadburys chocolate, especially on social media.

Another company using experiential marketing to reach its consumers is toothpaste brand Sensodyne. They set up a “sensitivity” challenge in London, enlisting the help of YouTuber Oli White to encourage passers-by to experience Sensodyne’s effect on tooth sensitivity in a fun way for free, and take pictures with a giant tooth which they could then collect online.

They also helped create a buzz around their brand by attempting to break a World Record for the largest oral hygiene lesson, which was promoted around social media. Their use of the popular YouTube influencer Oli White sent out a shining beacon to younger generations who may not have known about Sensodyne previously.

The Sensodyne challenge and world record attempt generated 150 media mentions, giving the campaign an overall reach of 4,000,000.

Experiential marketing clearly encourages people to share content on social media about what’s going on, helping to spread the word and promote the brand. This can help generate customer loyalty and influence purchase decision. According to a recent survey, 98% of users feel more inclined to purchase after attending an activation.

Another example of thinking outside the box when it comes to marketing is from IKEA. In response to a Facebook page entitled “I Wanna Have A Sleepover In Ikea” with nearly 80,000 likes, IKEA actually granted the wish of 100 people and invited them to spend a night in an Essex branch of IKEA. IKEA also used celebrity power, with The Only Way Is Essex star Sam Faiers attending to read bedtime stories to everyone attending. This created a huge social media buzz, and they have since launched more competitions for lucky winners to stay over in their retail locations across the world.

Why can experiential marketing work for you?

Utilising experiential marketing can be a fantastic way to encourage consumers to give your brand a go. It can really create a buzz on social media and encourage people to talk about what you’re doing, recommending you to friends and family. Experiential marketing means you can see consumers in real life and give them the opportunity to feel included, acting as ambassadors for your brand.

It’s always an exciting thing to see brands step out of the screen and into everyday life to interact with people. Consumers don’t even have to attend your event or experience to be interested in it, if it’s exciting, engaging and fun, just the idea will get people talking about your brand.


Karen O'Donovan

Client Services Director

As Client Services Director, Karen is hugely passionate about delivering top-tier marketing ideas that make an impact. From assisting with the seed of an idea to watching it grow and succeed, Karen is always identifying and seizing opportunities for our clients to add value and achieve more. Simply put – business and marketing is part of Karen’s DNA.

It’s in Karen’s nature to challenge, ask questions and dig deeper into analytics in order to get a true understanding of a clients’ objectives and deliver outstanding results. Karen’s best memories at EDGE are from our many team nights out – even when she was beaten by Kelly at bowling.