Terms & Conditions

These Terms & Conditions (“Terms”) apply to all services supplied by EDGE Creative Ltd (“EDGE Creative”).

By placing an order, approving work, or paying an invoice, the Client agrees to these Terms. 

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

1. Definitions 

In these Terms: 

  • “Client” means the person, business, or organisation purchasing Services from EDGE Creative. 
  • “Services” means any services provided by EDGE Creative, including (without limitation) strategy and consultancy, creative and branding, digital and website services, marketing and advertising, training, events, print, or any other related or agreed services. 
  • “Deliverables” means any outputs created by EDGE Creative specifically for the Client as part of the Services. 
  • “Fees” means charges for Services, as set out in the quotation, estimate, proposal, or invoice. 
  • “Third-Party Services” means any products, services, platforms, or systems provided by third parties, over which EDGE Creative has limited or no control.

2. Engagement & Provision of Services

  • EDGE Creative shall provide the Services with reasonable skill and care in accordance with generally accepted industry standards.
  • EDGE Creative may subcontract all or part of the Services and may use third-party suppliers.
  • The Client shall provide timely access to information, materials, content and approvals required for the performance of the Services. EDGE Creative shall not be responsible for any delay or failure caused by the Client.
  • EDGE Creative and/or its suppliers may make reasonable changes to technical specifications where required for operational, security, performance, or compliance reasons.
  • Results may vary depending on factors outside EDGE Creative’s control and no specific results or outcomes are guaranteed.
  • Differences in browsers, devices, operating systems, and user settings may affect the appearance, functionality, and performance of websites and other digital Deliverables. EDGE Creative will take reasonable steps to ensure compatibility with commonly used browsers and devices but does not warrant identical performance on all systems.
  • Due to the technical nature of some Services, EDGE Creative does not warrant that the Services or Deliverables will be fault-free.
  • EDGE Creative and/or its suppliers may temporarily suspend Services to carry out maintenance, upgrades, or repairs.

3. Client Responsibilities

  • The Client shall comply with all reasonable instructions from EDGE Creative.
  • The Client warrants that all materials, content and data supplied to EDGE Creative are lawful and do not infringe the rights of any third party.
  • The Client shall not interfere with EDGE Creative’s systems, networks or services, nor with services provided to other clients.
  • The Client is responsible for retaining appropriate backups of its own data and materials unless expressly agreed otherwise in writing.
  • EDGE Creative will take reasonable care of the Client’s property while in its possession. The Client acknowledges that EDGE Creative cannot accept liability for loss of or damage to such property arising in connection with the Services and the Client is responsible for maintaining its own appropriate insurance.
  • EDGE Creative shall not be liable for any loss, disruption, or damage arising from the Client’s failure to comply with these Terms or from actions or omissions of the Client or its appointed third parties.

4. Fees, Estimates, and Payment

  • All Fees are set out in EDGE Creative’s estimate, quotation, proposal, or invoice and are exclusive of VAT.
  • Estimates and quotations are valid for thirty (30) days from the date of issue. Only written estimates or quotations shall be considered valid offers.
  • Delivery charges not included in the original estimate or quotation may apply and will be communicated to the Client in advance.
  • EDGE Creative may amend any quotation or estimate to reflect changes in scope, additional work, or increases in third-party or supplier costs.
  • For phased or larger projects, the Client acknowledges that quotations and estimates may require revision as the project progresses and it is the Client’s responsibility to obtain any updated quotation or estimate in writing.
  • Any additional or out-of-scope work agreed verbally or in writing shall be chargeable and shall be deemed accepted under the original agreement.
  • Unless otherwise agreed in writing, additional work will be charged at EDGE Creative’s standard hourly rate.
  • VAT shall be charged at the applicable rate in the United Kingdom.
  • Unless otherwise agreed in writing, all invoices are payable within thirty (30) days of the invoice date.
  • EDGE Creative reserves the right to require payment in advance for new Clients and for certain Services.
  • Where the Client does not hold a credit account, invoices may be issued on a pro-forma basis and must be paid in full before work commences.
  • EDGE Creative may require deposits or staged payments and work will not commence until the relevant payment has been received.

5. Late Payment and Suspension 

  • EDGE Creative may suspend any Services where an invoice remains unpaid after its due date.
  • EDGE Creative may suspend Services where the Client breaches these Terms or disrupts services for other clients.
  • Suspension or termination does not relieve the Client of liability for any Fees or costs already incurred. The Client remains liable for all recurring, subscription, and contractual charges which fall due during any period of suspension.
  • EDGE Creative may charge reasonable administration and debt recovery costs. 
  • Interest may be charged on overdue amounts at a rate of 8% per annum above the Bank of England base rate, calculated on a daily basis.
  • EDGE Creative is not obliged to release any artwork, files, Deliverables, source materials or carry out any transfer of services while any amount remains overdue on the Client’s account.
  • Where a Client repeatedly pays late, EDGE Creative reserves the right to withdraw any credit facilities and move the Client to pro-forma invoicing.

6. Intellectual property

  • Each party retains ownership of any intellectual property owned by it prior to the commencement of the Services.
  • EDGE Creative retains all intellectual property rights in its tools, processes, methods, templates, systems, software, source code, technical processes, and know-how used in providing the Services.
  • The Client warrants that it owns or has all necessary rights and licences to supply all materials, content, copy, images, and data to EDGE Creative and that use of those materials by EDGE Creative will not infringe any third-party rights.
  • The Client shall be solely responsible for any claims, losses or liabilities arising from materials or instructions supplied by the Client, including any claims for infringement of copyright or other intellectual property rights.
  • Subject to full payment of all Fees relating to the relevant Services, EDGE Creative grants the Client a non-exclusive, royalty-free licence to use the Deliverables for the Client’s own business purposes.
  • Except as expressly stated in these Terms, no intellectual property rights in EDGE Creative’s software, tools, systems or underlying processes are transferred to the Client.
  • All third-party materials, platforms, and software remain subject to the relevant third-party licence terms and the Client must comply with those terms.
  • The Client agrees not to share EDGE Creative’s concepts, designs, proofs or work with any third party without EDGE Creative’s prior written consent.

7. Confidentiality and Marketing Use

  • Each party shall keep confidential any information which is clearly confidential or which reasonably ought to be regarded as confidential.
  • EDGE Creative may refer to the Client and display completed work in its portfolio, proposals, website, and marketing materials unless the Client notifies EDGE Creative in writing that this is not permitted or a non-disclosure agreement applies.
  • EDGE Creative may include a small credit on websites created by EDGE Creative, stating that the website was created by EDGE Creative and linking to EDGE Creative’s website.

8. Third-Party Services and Platforms

  • EDGE Creative is not responsible for the performance, availability, security, policies or failures of Third-Party Services.
  • EDGE Creative is not responsible for changes made by third-party platforms, including changes to pricing, algorithms, features, advertising rules or functionality.

9. Non-Solicitation of Personnel and Suppliers

  • The Client shall not, without EDGE Creative’s prior written consent, directly or indirectly employ, engage, or contract with any employee, contractor, or supplier introduced to the Client by EDGE Creative in connection with the Services for a period of eighteen (18) months following completion of the relevant project.

10. Force Majeure

  • EDGE Creative shall not be liable for any failure or delay caused by events outside its reasonable control, including acts of God, fire, flood, pandemic, government action, industrial disputes, terrorism, war, or failure of utilities, or third-party providers.

11. Limitation of Liability

  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.
  • EDGE Creative shall not be liable for any indirect, special, or consequential loss, including loss of profit, revenue, business, data, or goodwill.
  • EDGE Creative’s total liability arising out of or in connection with the Services shall not exceed the total Fees paid by the Client to EDGE Creative in the twelve (12) months preceding the claim.

12. Termination (General) 

  • Either party may terminate any ongoing Services for material breach where the other party fails to remedy that breach within fourteen (14) days of written notice.
  • All Fees remain payable up to the effective termination date and any suspension of Services does not relieve the Client of its payment obligations.

Service Specific Terms 

The following sections apply only where the relevant Services are provided.

13. Block Hours

  • Block hours are invoiced in advance and are offered at a discounted rate compared to EDGE Creative’s standard hourly rates.
  • Block hours are non-refundable and non-transferable and must be used within twelve (12) months from the date of purchase.
  • Where an invoice for block hours is not paid when due, EDGE Creative reserves the right to re-invoice any work already undertaken at its standard hourly rate.

14. Hosting, Domains, Email, and Website Transfers 

  • Hosting, domain and email services are provided on subscription terms, normally for a minimum period of one year and automatically renew annually unless cancelled in writing prior to renewal.
  • The Client must give at least one month and one day written notice prior to renewal to cancel hosting, domain, or email services.
  • The Client is responsible for ensuring that its use of hosting and related services complies with all applicable laws and does not:
  • Send or receive material that is offensive, abusive, indecent, obscene, menacing, or unlawful;
  • Infringe copyright, privacy, or any other rights;
  • Cause annoyance, inconvenience or needless anxiety;
  • Interfere with or disrupt network users, services or equipment, including unauthorised access to systems; or
  • Use any domain name, email address, trademark, or other name in breach of law or accepted internet standards.
  • EDGE Creative may suspend or terminate hosting services where the Client or any third party breaches these requirements.
  • EDGE Creative is under no obligation to restore hosting services following suspension where the breach has not been remedied.
  • EDGE Creative accepts no liability for the transmission or receipt of any information or data and shall not be liable for any loss of data, business interruption, lost revenue, or consequential loss arising from hosting services.
  • Domains may be registered in EDGE Creative’s name for administrative and security purposes. Any such domain names are registered on behalf of the Client and the Client remains the beneficial owner at all times.
  • All domain transfers must be initiated by the Client and the Client is responsible for obtaining any internal approvals.
  • The Client must provide all DNS records prior to transfer and must notify EDGE Creative of any associated websites, email services, or forwarders. Any remedial work required because of missing or incorrect information shall be chargeable at EDGE Creative’s standard hourly rate.
  • The Client is responsible for retaining copies of DNS records, configuration information, and backups.
  • EDGE Creative is not liable for any loss or disruption arising from transfers, third-party failures, or incorrect information supplied by the Client or its IT providers.
  • Assistance provided by EDGE Creative with transfers or configuration is chargeable at the standard hourly rate unless otherwise agreed in writing.

15. Website Maintenance Packages / Web Care Plans

  • Website maintenance packages are subject to an initial technical assessment. Any remedial or upgrade work required before support can commence will be quoted separately.
  • Website maintenance packages are ongoing services with a minimum term of three months and are billed annually in advance. Payment may be made either in full or by equal monthly instalments by standing order.
  • If payment fails or a standing order is not received, maintenance and monitoring may be suspended without notice and any additional work required as a result of suspension will be chargeable at the standard hourly rate.
  • Website maintenance packages automatically renew annually unless cancelled in writing.
  • The Client must give at least one month and one day written notice prior to renewal to cancel a website maintenance package. No refunds will be issued for any remaining period.
  • Support, where included, is provided during normal business hours, being 8:45am to 5:30pm Monday to Friday, excluding bank holidays in England, unless otherwise agreed in writing. 
  • Support requests will only be accepted from nominated personnel notified to EDGE Creative in advance.
  • Out-of-scope work or support outside agreed services will be charged at EDGE Creative’s standard hourly rate.

16. Marketing Retainers

  • Marketing Retainers refer to ongoing services such as SEO, PPC, social media management, email marketing, digital growth services, and other agreed marketing or digital services. 
  • Retainers are purchased for a minimum initial term of three months unless otherwise agreed in writing.
  • Following the initial term, services continue on a rolling three-month basis until the Client provides at least three months and one day written notice of cancellation.
  • All retainers are invoiced monthly in advance.
  • The Client is responsible for all third-party media spend and campaign budgets and must provide a valid payment method for any advertising platforms.

17. Print Services

  • All print artwork must be approved by the Client before production.
  • EDGE Creative is not responsible for any errors present in artwork approved by the Client.
  • Once print work has been sent to production it cannot be cancelled or amended and remains payable in full.
  • Additional proofs or amendments may incur additional charges.

18. Events 

  • EDGE Creative may support client participation in events and promotional activity but does not guarantee leads, enquiries, or sales.
  • EDGE Creative may promote the Client’s website or content in marketing materials produced by EDGE Creative.

19. General 

  • EDGE Creative may suspend or terminate Services without prior notice where the Client breaches these Terms, engages in unlawful activity, or causes risk or disruption to EDGE Creative or its other clients.
  • Failure by EDGE Creative to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • These Terms, together with any quotation or proposal, constitute the entire agreement between the parties relating to the Services unless a formal written contract is signed.
  • Any terms not confirmed in writing by EDGE Creative are not binding.
  • By placing an order, approving work, or paying an invoice, the Client confirms that it has read, understood, and agreed to these Terms.