Butco

Summary

Butco are an energy and home services company based in Birmingham, providing boiler, central heating, and electrical support to customers across the West Midlands.

Through a team of fully qualified Gas Safe engineers and a 24-hour phone line to report boiler issues, Butco provide an expert service to thousands of homes around the region.

They have built a strong reputation on the personal aspect of their service, providing a faster and more individually tailored service than their nationwide competitors.

The Task

The Butco team were looking for an integrated digital marketing agency to help them create and build a new website which would generate increased leads, and result in new clients.

The first step was to wireframe and design a functional yet visually appealing website that would provide Butco’s audience with access to information on their extensive range of services. In doing so, we identified that Butco could benefit from a robust and effective SEO strategy that would target relevant and active keywords to help customers find Butco on Google.

We also set up analytics and heat mapping software to allow us to make further changes to the website based on customer preferences and behaviour. This resulted in the restructuring of certain pages, the implementation of clear buttons, and the careful management and regular addition of fresh content to the site.

The Results

The initial website design was a success, and the client was delighted with the layout, colouring, and functionality of our wireframes.

Our priority was to ensure that the keywords we targeted were actively being searched by Google users in the area. The keywords we devised and targeted and formed the backbone of all copy on the website along with the additional copy we would later produce for them.

Once the website went live, we curated a unique blog strategy that showcased areas of Butco’s expertise. This helped to build up a bank of content that would help users in the West Midlands find specific information regarding the services they were most interested in, with fresh content added to the website or data-driven changes made to the existing copy at least once a month.

We have now worked together for several years, targeting specific keywords at different times to keep a constant stream of new web traffic. This has resulted in the further optimisation of on-page SEO throughout the website, consistent updates to the core service pages, and the production of specific location pages for their areas of operation. Butco now rank on page one for 12 specifically targeted keywords, including “emergency gas boiler repair,” “boiler repair emergency,” and “emergency boiler repair,” which is searched almost 2,000 times every month.

We are currently working on a local SEO project designed to target the key areas that Butco operate in and drive local traffic to their website, generating useful leads. This has been done by creating designated landing pages for the major towns and areas that they operate in, optimised with keywords specific to that location.

EDGE have worked extremely hard to ensure the end results met our needs and expectations. We are very pleased with the final product. Nothing was too much trouble, and the staff were always receptive and helpful. I would highly recommend their services.

Scott Wright Director of Operations

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Edwards Chartered Accountants

Summary

Edwards Accountants are an independent, chartered accountancy firm based in the midlands with services geared towards both businesses and personal clients.

As taxation specialists, they are experts at identifying all available opportunities to lessen the burden of tax for both business and individuals while also ensuring full legal compliance. Likewise, they are experts across all fields of business, providing specialist services for tech companies, cloud accounting, and auditing.

Edwards were also founded more than a century ago, so you know that you’re in expert hands when working alongside them.

The Task

Edwards were looking to redesign their website to help make it more user friendly while also maintaining their original branding and structure. They wanted their website to be a hub of information for their customers to easily navigate and find out what they need to without issues.

Additionally, the main way that Edwards were gaining new clients was through word of mouth. As such, they wanted to update their SEO strategy to help improve their web traffic and conversion rates, since they were finding it difficult to generate new leads and find new clients through their website.

We also wanted to ensure continual growth and development after the completion of the project, adapting and altering the website based on customer behaviour. We also centralised the text across the website in amore uniform manner to improve the user experience.

Edwards Accountants form design and form formatting to a layout that better suits their brand
Edwards Accountants banner design for event advertising
Edwards Accountants webpage design with pages across their rebranded website

The Results

From a development point of view, our first job was to rework Edwards’ service pages so that their customers have an easier time finding the information they require. The previous layout was too complicated, making it difficult for them to find information, so we restructured this section of the website to simplify and improve the user journey while maintaining their original branding and structure.

We also provided them with the functionality they needed to host a fully fleshed out library of up-to-date resources on their website, accessible through the search bar, and downloadable by visitors. This database of resources was designed with client learning in mind, so we also worked to restructure it when necessary and rewrite any content that needed updating.

In terms of SEO, our results have been huge. If you compare Q2 and Q3 of 2022 to the previous two quarters, Edwards have improved across the board. The success of our initial SEO work with Edwards has resulted in EDGE providing ongoing SEO improvements for the accountants, which we continue to deliver on a monthly basis.

Since the completion of this project, we have added additional features as a direct result of user behaviour data collected from Hotjar. These include a ‘featured news’ banner which links directly to a trending news topic, a scrolling news panel to highlight recent posts from Edwards, and additional logos added to the website footer.

“At Edwards, we began looking at our website and general online presence in 2020, as we had identified a number of issues that we thought we needed to address. After speaking to several providers, we decided to take things forward with EDGE.

Where EDGE have been brilliant is in not only supporting us in addressing the areas that we knew we needed to tackle, but in highlighting issues we hadn’t already identified.

We’re accountants and tax advisers, not website developers or content writers, so having that expert opinion on hand at all times has been invaluable. However, the pinnacle of their service is the way in which they’ve ensured that we understood the impact of the improvements being made through clear reporting and briefings throughout that journey.

As a result, we’ve developed a more authentic voice and used it to put our perspective on issues that directly affect our clients (and prospective clients too!). This has already resulted in increased traffic to our website, and new levels of engagement with new clients.”

Steven Holden Tax Director At Edwards Accountants

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Evolve Shopfitting

Summary

Evolve Shopfitting is a shopfitting, renovation, and construction company based in Birmingham, West Midlands. Founded during the height of the recession with the specific niche of pharmacy shopfitting, Evolve has since developed into an all-in-one solution for fit outs, renovations, and construction across several industries. 

From education to healthcare and even residential renovations, Evolve is a team of more than 25 with a deep understanding of the industry, committed to fulfilling the demands of their clients to the finest detail.

The Task

Evolve came to us after a referral from another of our clients following previous experience with another marketing agency that didn’t provide the results they expected. They were looking to reimagine their website from both a design and SEO perspective to reflect their professionalism, offering, and to better display key information. 

We started the process by designing and adapting a template website structure that suited the needs the client had specified, which the client then reviewed. After the website structure was completed and agreed upon, we began sourcing the relevant information to produce the full website copy and accompanying images to tie it all together. 

We maintained a constant, clear, and productive discourse with the client which helped with the smooth running of the project. We also found a number of useful keywords that would help push Evolve higher in search engine rankings to increase traffic, which were then utilised to optimise the content we produced for the website.

The Results

Our team of writers produced copy for the full website within the required timeframe, which included a list of more than 30 targeted keywords for Evolve and their industry. This allowed our team of web developers to integrate the copy with the design and push the new website live with minimal delay. 

Our design focuses on the breadth of service offered by the Evolve team, utilising an easy-to-use search bar and layout to help potential customers find the information they need in no time. We were also able to include several case studies to display clear and proven examples of Evolve and their work. 

In just three months since the launch of the campaign, the number of keywords that the website ranks for has increased by 183%. 

Evolve are already ranking in the top 10 for their core keyword ‘Shopfitters in Birmingham’ and are on the cusp of the top 10 for more competitive, general phrases such as ‘Shop Fitting.’

Evolve has generated 35% more impressions when compared to the previous three-month period with their old website. The website has seen increased visibility for search terms such as ‘shop fitting,’ ‘shop fit out,’ ‘pharmacy fit out’ and more.

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Sutton Tutorials

Summary

Sutton Tutorials are a specialised provider of private tuition to help students in Sutton Coldfield prepare for grammar school entrance exams, primarily offering one-to-one sessions and mock exam sessions. They also provide help with GCSE and A-Level exam preparation.

They help prepare students using tailored teaching methods to help strengthen the areas in which a student might be struggling. Sutton Tutorials pride themselves on the bespoke learning approach they undertake, allowing them to focus on the needs of the individual, including detailed feedback and action points to help each student reach their maximum potential.

The Task

Sutton Tutorials approached EDGE with the goal of increasing the number of students booking in to sit mock exams, which usually take place between March and August, prior to the academic year. They usually have just under 100 students taking mock exams in August, each of whom then benefit from the tailored and specific feedback their tutors give back.

Before we could increase the number of students taking these exams, we first needed to understand how Sutton Tutorials were handling their marketing and outreach efforts. We conducted a website audit to analyse its functionality, whether it was fit for purpose, and how to improve it.

Following our audit, we added a third colour to their palette to improve the look of the website and to draw more attention to CTA’s, which were previously hidden by similar colour choices. Next, we identified several ways to increase internal linking opportunities and added E-commerce tracking capabilities into their analytics.

Lastly, we set up several targeted Google Ads campaigns, starting with a Performance Max campaign to increase awareness of Sutton Tutorials through relevant audience interests, followed by a targeted Search campaign to attract users via specific queries.

The Results

We have seen positive results from our work with Sutton Tutorials. The Performance Max campaign twinned with the improvements we made to the website quickly generated 87 conversions from a broader, target audience, resulting in an average cost-per-click of just 53p.

Utilising the data we gathered from the initial Performance Max campaign, the Search campaign generated a huge 14.8% conversion rate after just one month which resulted in an increase of 86% in conversions.

The first mock exam hosted by Sutton Tutorials this year had a 27.2% increase in students compared to the same exam in the previous year, while the second mock exam session saw a 62.3% increase in students.

We will continue to adapt our advertisement work over the coming months as our partnership with Sutton Tutorials develops, and we are excited to see where our partnership will take us.

It has been a pleasure working with the team at Edge Creative, and special thanks to Lydia and Karen for all their support. They have worked to really understand our needs and requirements, and the results have been fantastic.

They understand the world of paid advertising better than anyone else I have worked with before and as a small business, this element of hand holding and being guided effectively has been key.

We look forward to continuing working with the team at Edge in the future. I can not recommend them highly enough.

Richard Thorsby Richard Thorsby

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H&G Recruitment

Our EDGE project client H&G branded lorry driving along a countryside road

Summary

H&G Recruitment are a national organisation specialising in HGV driving, warehouse and supply chain jobs to the transport and logistics sector. Their extensive branch network allows them to provide both temporary and permanent staff to an endless range of business sectors. With a client base of national blue-chip companies, H&G are one of the UK’s leading recruitment agencies, driving growth for some of the UK’s best-known supermarkets and delivery companies.

The Task

H&G’s previous website was discouraging potential applicants as the job search proved to be complicated and the overall user journey was unsatisfactory, resulting in high bounce rates site wide. A drop in on-site conversions lead H&G to come to us as a marketing agency with the task of improving their website’s UX to produce an increase in job applications and CV uploads.

Through an extensive and detailed wireframing process, we mapped out a website that was both optimised for conversions and effectively communicated H&G’s brand identity and processes.

Through further digital techniques such as social media advertising, landing pages and PPC campaigns, we lead their target audience to relevant job listing pages and single pages to encourage them
to convert.

Social media branding project for H&G Recruitment
Website branding design for our client H&G Recruitment
Website homepage landing page branding design for our client H&G Recruitment
Improve website performance for our client H&G Recruitment

The Results

After launching the new website, our focus on the user experience resulted in an increase of 100% in CV uploads and 1400% in job applications. This took the previous conversion rate of the old website from 0.57% to 3.15% – an improvement of 450%.

Our SEO-friendly website saw conversions via organic traffic increase by over 400%. Social media and PPC activity resulted in a 254% increase of sessions to the website and 253% improvement in sessions from mobile devices.

We’ve complemented their increased business expansion with engaging landing pages to drive applications for roles with some of the UK’s biggest household names. We’ve also helped H&G celebrate their 15th and 16th anniversaries of trading with animated logos, social media skins and press releases in national publications.

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Forest Hotel

The inside of The Forest Hotel, including a long decorated table and many chairs either side
The Forest Hotel digital website homepage shown on tablet

Summary

‘Into the forest we go, to lose our mind and find our soul.’

The Forest Hotel is a privately owned boutique hotel, restaurant and bar located in the heart of Dorridge, Solihull. Founded in 1852, this independent hotel gives each of their customer and unforgettable experience with every stay.

Dark Green background for our digital marketing client The Forest Hotel

The Task

We have worked with The Forest Hotel for some time now, whom since coming under new management after 30 years, required a new brand direction that aligned with their vision and exciting renovation plans.

Our strategic and creative team worked closely alongside the new owners to implement a fresh new look and feel, which still needed to resonate with its heritage and long-standing community. We also need to promote the new resident restaurant offering by The Butchers Social.

A range of examples of digital marketing, web design and seo showcased on a range of pages for The Forest Hotel
Forest Hotel location image of their outer building surrounded by trees and canopies
Mobile website design of the Forest Hotel website

The Results

Our strategic team of designers used their expertise to create a cohesive brand that would be displayed consistently throughout all brand assets and marketing materials, both online and offline and further more into the interiors of the new refurbishment. This included a warm welcoming colour palette that included a range of greens, burnt orange, earthy browns and copper. These cosy tones collectively bring together the ‘Forest’ theme of the hotel, full of adventure and a state of enchantment.

After the new branding was launched, we continued to grow the brand through their customer service channels and employee communications. Our work included dual branded uniforms, menus, POS, email marketing, website, video, signage, interior design, brand management, and presentations.

If you would like to take a look at some of our work first hand then their website is readily available for you to look at over on The Forest Hotel. Or get yourself booked in for a stay and don’t forgot to try their famous Chicken Wings, you’ll be glad you did!

It has been great to work with EDGE Creative over the last 8 months on our new rebrand and look of The Forest Hotel. The new logos and style is exactly what we were looking for. We have also transitioned our old website in to a great new multifunctional site that really shows off a great location and attention to detail.

Mike Bullard Chef Director At The Forest Hotel

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Honeymoon Dreams

Honeymon dreams backgorund image of a white beach and mountain range
Honeymoon Dreams website redesign for computer and mobile and website branding

Summary

Honeymoon Dreams are a travel agent that sell tailor-made holidays. We created a fully redesigned website for them, which won the Website of the Year award for small agencies.

Honeymoon dreams background image of a sandy beach and blue ocean

The Task

Honeymoon Dreams is a travel agent site that sells tailor-made holidays. In 2016 their plan was to create national awareness but their previous site was dated, unresponsive and didn’t have the functionality they needed to cater for a bigger audience. We were tasked with creating a website that not only looked great but performed well.

The user journey was thoroughly planned out, with the wants and needs of the customer in mind. This included adding a wish list and VIP area to enhance its exclusive feel.

Once the website was built and we were confident that it was able to meet Honeymoon Dreams’ online demand, they appeared on Saturday Night Takeaway to give away a honeymoon as one of the prizes.

Honeymoon Dreams website design on computer screen
Honeymoon Dreams webpage design and website branding
Honeymoon Dreams website design for tablet
Honeymoon Dreams tailored mobile website design

The Results

Since the launch, Honeymoon Dreams have received a huge increase of traffic to the website. Around 80% of this increase are new users, which shows a strong brand awareness with a website that is strong enough to match. In the month after launch there was a 29% increase in mobile traffic and a 575% increase in referrals from Facebook. This illustrates that the user journey and usability of the new site are now tailored perfectly to all types of traffic.

With us being a particularly demanding client, throughout the build, EDGE were always very friendly and eager to help come up with innovative solutions for some of our more complicated requirements. We are extremely happy with the way our site has turned out, with a lot of hard work, it is now something we are really proud of. It has already been nominated for some industry awards and has proved great ROI for us.

Lakh Hayer Founder – Honeymoon Dreams

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